Rega Ventilation ("we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly.

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This Privacy Policy explains what personal data we collect, how we use it, how we store it, and your rights under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Rega Ventilation supplies Mechanical Ventilation with Heat Recovery (MVHR) systems and related products and services throughout the United Kingdom.

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If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

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Email: info@rega-uk.com

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Website: www.rega-uk.com

Depending on how you interact with our website, we may collect:

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Information you provide

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• Name

• Email address

• Telephone number

• Company name (where applicable)

• Billing address

• Delivery address

• Property or project details

• Floor plans, drawings or other files uploaded as part of a quotation request

• Order information

• Communications with our team

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Information collected automatically

When you visit our website, we may automatically collect:

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• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referral source

• Approximate location (derived from your IP address)

• Website usage statistics

We use your information to:

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• Respond to enquiries

• Produce MVHR quotations and system designs

• Process orders and payments

• Deliver products

• Arrange installation and commissioning services

• Provide customer support

• Improve our website and customer experience

• Analyse website performance

• Prevent fraud

• Meet legal, tax and accounting obligations

• Send marketing communications where you have consented or where permitted by law

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You can opt out of marketing communications at any time.

We process personal data under one or more of the following lawful bases:

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• Your consent

• Performance of a contract

• Compliance with legal obligations

• Our legitimate business interests, provided these do not override your rights and freedoms

When you purchase products through our website, payments are securely processed by trusted third-party payment providers.

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Depending on the payment method you choose, your payment information may be processed by:

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• Wix Payments

• PayPal

• Google Pay

• Apple Pay

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Rega Ventilation does not store or have access to your full payment card details.

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These payment providers process your information in accordance with their own privacy policies and security standards.

To help improve our website and measure the effectiveness of our advertising, we use:

Google Analytics

Google Analytics helps us understand how visitors use our website, including:

• Pages visited

• Time spent on the website

• Navigation paths

• Device and browser information

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Google Analytics uses cookies to collect this information.

Google Ads

We use Google Ads to advertise our products and services.

Google Ads may use cookies and similar technologies to:

• Measure advertising performance

• Show relevant adverts

• Track conversions after visitors interact with our advertisements

• Support remarketing campaigns where applicable

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Google may process information in accordance with its own Privacy Policy.

For more information, please visit:

https://policies.google.com/privacy

We do not sell your personal information.

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We may share information where necessary with trusted service providers, including:

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• Payment providers

• Delivery and courier companies

• Website hosting providers

• IT support providers

• Professional advisers

• Government authorities where legally required

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These organisations are only given the information necessary to perform their services.

Some of the third-party services we use, including Google, PayPal and Wix, may process personal information outside the United Kingdom.

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Where this occurs, appropriate safeguards are in place to protect your personal data in accordance with UK data protection law.

We only retain personal information for as long as necessary to:

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• Fulfil customer orders

• Provide services

• Meet legal and tax obligations

• Resolve disputes

• Maintain business records

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When information is no longer required, it is securely deleted or anonymised where appropriate.

We use appropriate technical and organisational measures to protect your personal information against:

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• Unauthorised access

• Loss

• Theft

• Misuse

• Alteration

• Disclosure

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Although we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Our website uses cookies and similar technologies to:

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• Ensure the website functions correctly

• Remember your preferences

• Analyse website traffic

• Improve website performance

• Measure advertising effectiveness

• Support Google Analytics and Google Ads

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Where required by law, we will request your consent before placing non-essential cookies on your device.

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You can manage your cookie preferences through our cookie banner or by changing your browser settings.

Under UK GDPR, you have the right to:

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• Request access to your personal information

• Request correction of inaccurate data

• Request deletion of your personal information where applicable

• Restrict certain processing

• Object to certain processing

• Request a copy of your information in a portable format

• Withdraw consent where processing is based on consent

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To exercise any of these rights, please contact us using the details below.

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If you believe your data has been handled improperly, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Website: https://ico.org.uk

Our website may contain links to external websites.

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We are not responsible for the privacy practices or content of those websites. We recommend reading their privacy policies before providing personal information.

We may update this Privacy Policy from time to time.

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Any changes will be published on this page with an updated revision date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

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Rega Ventilation

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Email: info@rega-uk.com

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Website: www.rega-uk.com